Alumni story / Diploma in Hospitality Operations
Service is a series of small, precise decisions
After graduating, Winnie became a front-office supervisor at a boutique hotel, and now trains new staff.
The training restaurant taught me that service is a series of small, precise decisions.
In the training restaurant
Every week we served real guests in the training restaurant. Tutors noted every detail: the order of courses, the tone we used with a complaint.
The first job
The hotel where I did my placement offered me a job before I graduated. I soon found that the situations we had practised really did happen.
Today
I now train new front-office staff, and come back to the institute as an industry mentor.
YSD / Your next step
Diploma in Hospitality Operations
Interested in this programme? See what it covers and how to apply.
